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Complaint Procedure
Overview
Now that you know what to do if you receive a citation, you may be wondering how a traffic officer decides where to issue citations. On a daily basis, the Traffic Unit receives calls from citizens wanting to report traffic violations occurring in their neighborhood. Approximately 75% of these citizens are complaining about cars speeding through their neighborhood. The other 25% consist of other violations such as drivers failing to stop for stop signs and drivers failing to stop for red lights.

Complaint Follow-Up
The complaints are logged in and the sergeant assigns the complaint area to a traffic officer who is assigned to that specific zone area. Once the traffic officer receives a copy of the complaint form, the traffic officer will assess the area and determine the best way to conduct traffic enforcement. For example, if the complaint area is for speeding vehicles, the officer will conduct radar enforcement in the area during the times the citizen advised the problem occurs. The traffic officer will continue to monitor the area for several months. However, due to the number of complaints and the limited number of traffic officers assigned to the unit, it is unlikely that the officer can monitor the area on a daily basis. The traffic officer keeps a log, which documents the number of vehicles he or she observed and the number of citations that were issued. The traffic officer assigned to the complaint area is also responsible for contacting the citizen that initially called in the complaint to advise them of what has been done.

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